Support
Get more out of your investment with expert support.
A great product is only as good as the support that comes with it. From seamless implementation to ongoing assistance from comp experts, we ensure you get the most value out of our software and achieve your goals.
Ensuring a fast, smooth transition.
Getting started with a new tool should be exciting, not a hassle. We pace the implementation process in alignment with your team, driving a seamless transition from Excel or legacy systems to BetterComp.
Custom project plans.
We outline a detailed plan to guide both parties.
Clear communication.
Every meeting is documented with clear action items.
Ongoing support.
Our partnership doesn’t end at launch. We provide continued support for long-term success.
Solidifying your success.
Your success is our priority, which is why we've built a support model that's as agile and dedicated as you are. No hidden fees, no surprises — just transparent, personalized support to keep you moving forward.
Efficient response times.
We’ve built an extensive support team to match your pace. We resolve requests promptly, minimizing wait times so you can focus on what you do best.
Dedicated account management.
Our highly trained customer success managers are committed to your success. Reps will know your unique needs and provide strategic, personalized guidance every step of the way.
Comprehensive Help Center.
Need a quick answer? Our help center is packed with training materials and frequently asked questions, so you can find what you need, when you need it.
Building what matters most.
Your feedback helps guide our roadmap. Our product feedback portal lets customers submit enhancement requests, review and vote on requests from other customers, and gain visibility into what’s in development — so we’re all headed in the same, and right, direction.
Mid-Market (51-1000 emp.)
BetterComp isn’t just better – it’s the best!
The ease with which you can match or update a match across all pay markets in one step is such a time saver compared to other systems. Implementation was completely painless and we had great support for implementation and our day-to-day needs with a dedicated CSM. There are also lots of reports to choose from and you can even build your own or request new reports from the BetterComp team. They are constantly making updates based on user feedback and are very open to new suggestions.
Nikky B.
Need help?
Visit our Help Center or contact our support team.